I’ve talked about a place on 422 that I recommended called Island Pizza. I never talk about the fact that I have a blog when I go out so when I recommend a place it’s straight from the heart. I get no perks for mentioning my having gone there, and I don’t expect any special treatment. However, when I highlight a place and then go back and get lousy service I have a tendency to want to complain a little.
This isn’t a poison pen complaint. Don’t get excited. This is just a real event that just happened to me and I feel a little miffed. Why don’t I just spit it out huh?
This is the last day before school starts. It was also the end of a hurricane. My husband offered to take the family out for a pizza to celebrate. Sounds great right?
I said,” hey I like Island Pizza, let’s go there”. We all got into the car and we got there and we were told that their special for Sunday was a Sicilian pizza for only 11.99. That sounded wonderful so we ordered it but my girls wanted spaghetti- one chose the veal parmesan and the other chicken parmesan. The girls also got salads with their meals and we all ordered drinks.
Less than 10 minutes later the girls salads came out. Then about 5 minutes later their meals came. Remember the Sicilian pizza was their specialty for Sundays. But we waited…and waited…and waited. I mentioned to the waitress that I wasn’t thrilled that the girls meals were almost done before we got any sign of a pizza. She said it would only be a few more minutes.
We waited another ten minutes. Finally my girls were almost done and I was done too. I said you know what? This is ridiculous. So my husband said he agreed and he said he’d go pay for what we already got.
He went up to pay for it and I saw one of the pizza guys giving him crap. He was telling him that Sicilian pizzas take 35 minutes, and we had to wait because the bread has to rise.
I couldn’t believe they were giving us trouble. We were there for an hour! Remember I mentioned going out to eat at Union Jack’s the other night we were there for an hour and a half total! They weren’t rushing us but in that time we had a full meal.
While I don’t want to pretend I know how long a pizza should take, I think the real problem with our visit to Island Pizza was lack of service. If someone had taken the time to tell us how long it would take, or had asked if we wanted the girls meals before the pizza, or even if we wanted parmesan with the “chicken and veal parmesan” then I might not have felt so bummed out.
Maybe the problem was simply due to the storm, like maybe they didn’t have a lot of staff because of the storm. Maybe they have a new system that everyone working there isn’t up to snuff on. Maybe they forgot to put our pizza in the oven and they didn’t realize that it’s a lot more customer friendly to admit you forgot to bake a pizza than to pretend that your customers don’t understand the concept of pizza baking!
That is it! That is my big complaint. It’s a pizza complaint. Tough life I’ve got huh? I’ll probably get over it quick. Plus the chicken and veal dinners were delicious. I’m just not going to hurry back there to grab their specials any time soon.
I’m going to have to sign off as an unhappy sicilian pizza lover,